Our Payments System is Broken.

There are two companies in this world I absolutely love to hate.

Verizon wireless
Frontier communications

I love their services, I love their prices.   I love them and want to hug them.

I HATE them because they are near impossible to pay money to.  

I can't reset my password, because I dont even know my account number for either.   Whats the account number you ask?   Its the phone number used on each service.

I use verizon for my ipad data service
I use frontier for my fios internet service

So neither one has a phone number.

I have to do a password reset, which asks for the phone number.  And then I swear loudly.   Their ebills do not have the account number on them.

I cannot get access to my online accounts.

So what happens?

The bills go past due until then beginning calling me, that is the system I've relied on for the last year or so.   Until recently.

Frontier stopped calling me, they just shut off my internet at my office.  Luckily we're moving offices so thats fine.

Verizon calls me once per day and says "please pay us now"  I say "ok"  then they say "sorry we have no operators available"

They are spamming my phone for payment, but dont have any operators available to pay?  I'm so fucking done with this.

In the future, I will not need an online account to pay money to.   They will email me a QR code and say, "pay this much money here"  I will then take out my smartphone, scan the QR code and send the correct amount of money to the email.

What will this due to call centers that deal in collections?   Think about the cost savings and infrastructure this could create for all our accounts.   It is so much easier.  No log in to remember, no passwords to remember.

It simply boggles my mind.

And just for fun... Frontier communications *used* to be Verizon Communications.... Its not just me, they used to be the same company.